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  • Frequently Asked Questions

    • What are the signs of water damage?

      Standing water is an obvious sign of water damage, but there are also other signs you should look out for.

      Other signs include musty odors, wood rot, ceiling stains, warped wood floors, and crumbling drywall.

      If you notice any of the above in your home or business, you should address the problem right away. If you ignore water damage, it can lead to serious structural damage and mold growth.

    • What is the cost to repair water damage in Dallas?

      The cost of water damage varies from each project, because each scenario is unique. With that said, property owners in Dallas can expect to pay around $350-5,000 for cleanup and repairs.

      The three main factors that influence the cost are:

      • Type of water and the level of contaminants that are present
      • How many rooms are affected
      • The amount of repairs needed and the type of materials that need to be replaced
    • Why should I call a flood damage expert?

      Our flood damage cleanup crews are IICRC certified. It is crucial that you hire a certified restoration company in Dallas. Drying water incorrectly can lead to property damage or mold growth in the future.

      Armed with this training, our flood cleanup experts have the skills to respond to any kind of emergency. When you call Regent Restoration for flood cleanup or damage restoration services, you’ll know the job will get done right the first time.

    • How does the water damage restoration process work?

      Experiencing a home flood or fire is stressful. That’s why we try to make the water damage restoration process as easy as possible for our customers.

      Step 1: You call us

      • Our 24/7 dispatch team will send a restoration crew to your home or business. We can send a team to your property ASAP or you can schedule a time that is convenient for you.

      Step 2: Free inspection

      • We thoroughly inspect your property using infrared cameras and moisture meters. Then, we determine a plan of action to get your property back to normal.

      Step 3: Relax while we clean up the water from your property 

      • Our crews use water removal vacuums, pumps, and other specialized equipment to clean up the mess.

      Step 4: We make everything dry again

      • Our crews set up industry-grade dehumidifiers, fans, and air scrubbers to remove the moisture from the structure.

      Step 5: We save your belongings 

      • We determine what items are salvageable and what items must be replaced. Then we take your belongings to our secure facility for storage and cleaning.

      Step 6: We stop mold 

      • We spray down affected areas with special anti-microbial solutions to stop mold growth in its tracks and protect your health.

      Step 7: Reconstruction and water damage repair

      • Our skilled repair contractors will fix your damaged property, like wood floors, drywall, cabinets, and more. If you need more extensive repairs, like roof reconstruction or total property reconstruction, we can handle that as well.
    • Can I try cleaning up some of the water myself before you get here?

      You should absolutely try to clean up as much water if the water came from a clean source, such as a broken pipe. If there is sewage present or other hazards, you should wait for the restoration professionals to arrive. 

      Use towels, mops, and buckets to absorb the water.

    • How long will it take to dry my house?
      This depends on how much water entered the building, the materials affected, and how long the water was present. With that said, it usually takes around 3-5 days.
    • Do I have to pay up-front?
      No, the initial inspection is free. After that, we can typically bill your insurance company directly. You only have to pay what your deductible is once the work is completed.
    • Should I file an insurance claim or pay out of pocket?
      This is ultimately up to you. We understand some people are hesitant to put another claim on their record. After we inspect the water damage, we can tell you whether it makes more financial sense to pay out of pocket or to file a claim with your insurance company.