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The Skills You Should Look For When Hiring A Restoration Company


Suffering from a flood or fire is already a stressful enough situation, but then you have to worry about finding a contractor, and in water or fire damage situations time is of the essence.

Here’s a dirty secret about the water damage restoration industry: It’s largely unregulated, and anybody can claim to be a restoration professional.

So how do you find a trustworthy contractor that’s not going to try to rack up a bunch of charges and squeeze money out of you?

Here’s how to look for a trustworthy restoration company:

1. Make sure to hire a company with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) logo.

The IICRC logo is more than just a bumper sticker that any restoration wannabe can purchase. When a company has the IICRC logo it means they’ve had to study, go through extensive field training and pass exams in the field of wood floor repair, carpet cleaning, odor removal, and water and fire damage restoration.

2. Do they have liability and worker’s compensation insurance?

The IICRC also requires restoration companies to be insured if anyone is injured on the job. While restoration companies try their best, sometimes they end up accidentally causing damage during the restoration process.

If this happens, that means their insurance company is responsible, not you!

3. Make sure they’re available 24/7 to respond to your emergency.

Any water damage professional worth their weight knows that a fast response is the key to less damage. Since water damage emergencies should be addressed immediately, any reputable restoration company will be available at all times to take your call and send a specialist to your home within the hour to contain as much damage as possible.

If you keep getting their voicemail, that’s a red flag.Our water damage professionals are available 24 hours, 7 days a week, and even on holidays.

Whether you’re having a water damage emergency or you just have a question about our services, we’re always here to take your call.

4. Do they provide free estimates and inspections?

Before you commit to any company they should be able to provide you with a free inspection of the damages and an estimate of the cost and the amount of time the job will take.

Also, make sure they provide you with a written contract and that they take the time to explain it to you. Never sign a contract without fully understanding every detail.

The restoration process can be confusing. At Regent Restoration, our water damage professionals are trained to have the patience of a teacher. We’ll go over every detail of your contract and guide you through every step of the restoration process.

5. Do they provide a warranty for their work?

A legitimate restoration company will offer a warranty on all their work. Most restoration companies will remove your moisture or water problem and get the job done right the first time. But sometimes secondary damage, like mold, occurs even after the water damaged area was restored.

A warranty says to the customer “If I don’t get the job done right the first time, I’ll come back to fix any mistakes”.

6. Make sure they have experience with insurance companies.
As a water damage company, they should be experts when it comes to working with insurance companies. Your restoration company should act as your advocate, negotiating with your adjuster to get you the best claim.

Regent Restoration works with all kinds of insurance companies, big and small. We’ll directly bill your insurance company, take photos of water damage for evidence, and file all the paperwork on your behalf.

All you have to do is call in the claim and we’ll handle the rest.

7. Check with your local Better Business Bureau.

Nowadays, all it takes is a quick internet search to find a trustworthy water damage company. However, rating sites are not always accurate, as some reviews might be spam.

Instead, it’s better to check your local Better Business Bureau’s website to see if a particular water damage restoration company has a good standing with their customers.

Choose Regent Restoration As Your Dallas Restoration Company

Never hire a restoration company without doing homework, and never attempt to fix extensive water damage on your own. We’ve been restoring homes and business in the DFW area for decades. If you’ve suffered from water or fire damage and you’re looking for a trustworthy restoration company in Dallas, choose us. We can return your home back to safer conditions and keep your business doors open.

Call us now at (214)-731-4624 to speak to a water damage expert.


[su_list icon=”icon: check-square-o” icon_color=”#f9ea45?]

  • IICRC Certified Technicians
  • Available 24 hours/ 7 days a week/ 365 days a year
  • Quick Response Time
  • Free Estimates and Inspections
  • 100% moisture free guarantee
  • Directly Bill Your Insurance Company
  • A+ rating with the Better Business Bureau


If you have more questions, Contact Regent Restoration for more tips on how to a hire water damage restoration contractor  (214)-731-4624.

We’ve been repairing homes after fire and water damage for decades, so we’re kind of experts on the subject. When you call us, we’ll arrive at your DFW home or business within 30 minutes or less.

We provide restoration services for the entire DFW area including: Lewisville, Dallas, Fort Worth, Denton, Colleyville, Plano, Carrollton.

Further Resources on Water Damage:

EPA’s Guide On What To Do During a Water Damage Situation

IICRC Water Damage Consumer Information