Reviews

"Mike W. is the man!"

Mike W did a great job of repairing my ceiling after the ac install water line caused damage. He was professional and communicated what needed to be done each step of the way. He even worked on the weekends to make sure the repairs were completed timely. If I need any services from Regent again I’m asking for Mike W.

Alexis W.

"Thank you Mike!"

Mike Whittington went to my friend's house to repair the ceiling from a leak caused by the air conditioning. He knows his job very well and was very kind and professional. He takes pride in his work and it shows. I would recommend Mike and Regent Restoration to all my friends and family.

Lisa S.

"This company is outstanding!"

Kept in touch about progress. Very patient with questions. I am so impressed with there understanding and listening. Helped with everything including getting payment. I will definitely use them again for any restoration work. I highly recommend them if you have any need for a great restoration service!

Conni P.

"Highly Recommend"

Mike Whittington did great work with obvious expertise, all while being extremely kind and professional. I would HIGHLY recommend Mike to anyone for these reasons, and also because of his personal high standards for the quality work he performs.

C. G.

"Would rate higher than 5 stars if possible!!"

Regent Restoration was sent out by SWAT Plumbing after we suffered a slab leak in our Master Bathroom that affected the master bathroom, master bedroom, hallway, guest bathroom and living room. Juan Sanchez was assigned to handle our water mitigation and his service, professionalism and prompt communication has made a nightmare of a process much more bearable. He assisted with filing the claim with our insurance company, promptly scheduled the equipment that would assist with drying out the affected areas of our home and has continued helping us throughout the entire process. As 1st time homeowners we would have been lost going through this process without his help. Would HIGHLY recommend working with Regent if you are experiencing something similar and though we hope to not have this experience in the future... would 100% call on this company again if we ever need these services moving forward!!

Yuriko C.

"Thank you!"

Mike Whittington was the technician who came over to repair leaks on our ceiling. He was very professional and friendly. He did an amazing job. Mike is an excellent technician and knows his job very well.

Rajeshree S.

"Juan S was amazing! Give this man a promotion."

Regent came out for a previous flood and was amazing and so detailed. I had shopped around and no one else compared to their customer service! Called them again for AC that was clogged and flooded my hallway. Same day repairs, Juan S was so patient with me with all my questions and explained the process to me super well. Given my panic of having two water damage issues in a month I really appreciated his knowdledgebase and how quickly he got things done. He even called my insurance and got me connected to the right people. THANK YOU! I will be a Reagent customer for life. I also must mention Darren who came out the first time was extremely knowledgeable and friendly as well. I will now only be referring my friends and family here.

Julie R.

"Superb Job"

Had Regent come out for some sheetrock repair in the kitchen ceiling. The scheduling people were horrendous. Had to call multiple times over the course of a few weeks and they kept not setting up the appointment. They won’t even let you talk to anybody, and all you can do is leave a message & wait to hear back. Finally got Krystal on the phone after like two weeks & she made sure the appt was set up.

The actual work done was superb. Mike W did the restoration work and he was so detailed and organized. Cleaned up very well and made sure the paint cost was smooth and dry. He explained the entire process & answered all of my questions. Very knowledgeable. Honestly would’ve given 3 stars cause of the scheduling but Mike’s what made it 5.

Mathew K.

"Great Experience"

I am selling my home and of course the day I list my home, there ends up being a water leak...after having to pull up my beautiful wood floor that was soaked underneath, it was discovered my dishwasher had been the source of the water. Everyone from this company that came out has been very helpful and reassuring, greatly helping me ease my mind while trying to balance kids, work and a home sell. They have been awesome at communicating and explaining the process step by step. I would recommend them 100%

Erin K.

"5 Stars"

We had a really good experience with this company. My doctor in Dallas recommended that I get in touch with Mr. John Garcia when I told her we had some mold issues in our house. Mr. Garcia has had mold illness in the past and was willing to work with me extensively prior to the remediation to determine the scope of the job and the type of products that could be used around someone with environmental illness. The remediation took two-and-a-half days because there were multiple areas of mold damage. Mr. Garcia’s crew was in constant communication with him during the remediation. They were knowledgeable, professional, hard-working, and pleasant. When the remediation was over, my husband said to me, “That was easy.” It really was. I would work with Mr. Garcia and his crew again without hesitation.

Rose M.

"I will never use anyone else if this happens again."

I cannot thank Regent enough for their expert handling of my water leak. One company told me I had $8,000 dollars in repair and mold remediation. John from Regent investigated by actually going into the ceiling rather than staring at the surface of it and determined we didn’t even have mold!! Just a slow leak that was creating some degradation of the drywall. He saved me $6,000 and gave me a detailed plan of what repair actually needed to be done. He also tested water and mold levels. All in just a service call!! I will never use anyone else if this happens again.

Monica M.

"We highly recommend this company."

Regent Restoration has worked fantastically with our insurance putting our bathroom back together after it flooded. The crew have gone out of their way to make sure that everything was done well. Their lead employee Chris has overseen all of the work and has done the best job. We highly recommend this company.

Sheila F.

"Great work."

Mike Wittington was AWESOME. Great work. Would use them again if needed.

Danny D.

"I cannot recommend them more!"

What awesome people! Regent Restoration worked with me for several months after a water heater broke and caused tons of damage to my home (multiple floors, walls, and more). They are patient, professional, knowledgeable, and have awesome staff answering phones. Always worked with me, and took my numerous phone calls (even returned calls on the weekend). I cannot recommend them more!

Betty S.

"This company absolutely has my vote of confidence."

The problem was major water damage to an apartment I own and rent out. There was so much flooding I really thought it was beyond repair. They assured me it would be as good as new. Juan was the person I worked with and he took complete charge of everything. He and his team were on time, good workers and there were days the guys were here until after dark. I noticed Juan was here until about 10:30 or so one night. He kept me informed as to what was going on in the apartment throughout the process either with a phone call or a text. There was extra things I asked him to do beyond the contracted work and he did it without hesitation. This company absolutely has my vote of confidence and I will continue to work with them if another problem like this happens in the future.

Michael B.

"You all were very helpful!!!"

We had a malfunction in a water line to our ice maker. We are kind of off-grid and about an hour out from the DFW area. Regent Restoration was fantastic and was able to get a team out that same day. Earl, Antony, and Allan were the three men who came out to help us out. They found the leak, set up fans and humidifiers, and monitored the situation. One of these young men came out each day to evaluate the progress. The goal was to dry everything without removing tile and they were able to accomplish this. They did have to make one small wall cut to the sheetrock, but I’m happy that the tile wasn’t touched. Now everything is dry and they were able to do it without gutting the place. Thank you, Earl, Antony, Allan, and the young woman who answered my call. I'm sorry I don't remember your name. You all were very helpful!!!

William P.

"I highly recommend Regent Restoration and Mike!!!"

Mike Whittington is amazing! He came to my house and installed new flooring and baseboards and fixed the bottom part of my sink due to a disposal leak. I also had him hang some lights and a ceiling fan. He was very professional. He communicated great and he always showed up on time. I highly recommend Regent Restoration and Mike!!!

Angela F.

"I was very pleased with the same-day response."

I was very pleased with the same-day response by Regent’s team following a pipe leak in my kitchen. They acted quickly to remove cabinets and drywall to mitigate the water damage.

Scott B.

"I can’t emphasize enough how pleased I’ve been to work with this crew and this company."

I have had to use Regent Restoration twice in the past six months for water leaks at separate properties. From the initial call through the end of reconstruction, each person has been truly wonderful to work with. Lachel, Tim, Ernesto, and Jeff are true professionals and add so much value to this company. They take control during a water disaster and completely put a homeowner at ease during what is a downright anxiety-inducing situation. I can’t emphasize enough how pleased I’ve been to work with this crew and this company.

Florine A.

"I couldn’t be more grateful."

After a scary fire this year, we were so grateful for Regent Restoration. They took a very traumatic and painful situation and made it far easier for us, alleviating a lot of stress by being so thorough and caring. They practically held our hand through the whole thing, going way beyond what we expected – always going the extra mile. They even helped sort things out with the insurance company. My house got restored to better than it was before and I couldn’t be more grateful. Thank you Regent team!

Angel M.

"The guys were great."

The guys were great. Came out promptly to set up all the fans. Then they removed and reinstalled my floor in 4 days and it looks beautiful. I am very pleased with the outcome of my situation and without a doubt will recommend them when given the opportunity. Thanks, guys.

Russell H.

"Everyone I came in contact with did a good job."

I had a very good experience with the people at Regent Restoration when I had water damage in my house. Everyone I came in contact with did a good job of addressing my concerns and drying and fixing my home. I would especially like to acknowledge Cash, Andreas, and Ernesto for the job they did. Thanks.

Elizabeth B.

"WE TOTALLY RECOMMEND THEM!!!"

WHAT A SERVICE!!! THE STAFF IS VERY VERY POLITE, UNDERSTANDING, WELL EDUCATED AND BEST OF ALL VERY VERY PATIENT!!! We had a kitchen sink leak and the entire floor and cabinet had to be replaced. Mr. Alfredo Alvarez was the manager for our kitchen project. He is a very polite and professional person to work with. He patiently answered at least a hundred questions for us and never seemed to be in a hurry or frustrated with us. The work was completed on time and very professionally. He is the BEST and we would work with Regent Restoration again in a heartbeat!!!

During the process, there were two tiles which got damaged in the adjacent living room floor. We informed the company and Mr. John Garcia requested pre- and post-repair pictures and immediately sent Mr. Mike Whittington to replace the damaged tiles. Mr. Whittington is very detail oriented, he took meticulous care in removing and replacing the two tiles like the damage never happened. Not only he fixed the two damaged tiles but also diagnosed the adjacent new kitchen tile had little to no thin set under it, so he managed to fix that tile as well. AWESOME SERVICE!!! WE TOTALLY RECOMMEND THEM!!!

Vani Y.

"I am very satisfied with his work."

Several tiles got damaged during the removal of baseboards in my laundry room. Mr. Mike Whittington was assigned to the repair work. I would like to thank him for his innovation and craftsmanship. After the repair work was done, I could not even tell that these tiles had ever been broken before. It would be extremely difficult not to have a matching tile for the work due to the colors and patterns of the tile. However, Mike was able to figure a way to repair the damage and then color-match it to the existing tile. I am very satisfied with his work.

Richard M.

"I cannot recommend this company enough!"

I cannot recommend this company enough! The Regent team took our stressful situation and made the remediation process simple, fast, and painless! Our main point of contact, Chris, was one of the best professionals I have ever worked with and went above and beyond to help us in any way that he could. What we expected to take a week or two was done in a matter of days and we are incredibly grateful for everyone who worked with us through the process. Every single person I interacted with was kind, and professional and made it clear that they truly care about us as customers. The office people even gave us a check-in call during and after the process to make sure we were happy with their work. Hopefully, we won't have our crawlspace flood again but if we do, I know who I am working with!

William M.

"Great company, good people, worth every penny for the peace of mind."

Regent Restoration has come out to my house on two occasions and was nothing but thorough and professional. They did a great job after a plumber made a mistake once and then after my water heater leaked the other time and made me feel calm about getting everything fixed. Great company, good people, worth every penny for the peace of mind.

Cecile H.

"The water team went above what I expected to help me."

I’ve been working with Lachel who is helping with the insurance claim and getting everything pushed through, so I want to give a special acknowledgment to her. Overall, everybody at this company is very thorough and followed through on all issues related to the leak in my home. The water team went above what I expected to help me. I got a plumber who they recommended who fixed everything (F6 in case anybody is also needing a good plumber) so this will not happen again but I give a high recommendation to anyone who experiences any sort of water damage issue.

Shirley J.

"Very honest and reasonably priced."

Staff was very nice. Quickly came out for an inspection and then was able to schedule the mold removal quickly. The staff that came out were nice and clean. Kept their workspace clean. Very honest and reasonably priced.

Nancy K.

"Would recommend for use!"

Cash with Regent was fantastic with his professionalism and his communication. I was always aware of the current status. Would recommend for use!

Dena L.

"They did amazing!!"

Regent was a blessing!! After a house fire, we had an inexperienced, one-man-in-a-van type of contractor quit before he ever did any work. Tim was amazing not only did he clean up the mess left behind he also put together a group of great contractors to restore my home! Best of all was Lachel!! Very great person, she always had an answer if not she found the answer, and she made sure I was happy with everything going on. All around, I would recommend Regent Restoration to anyone they are truly an amazing company and truly do their best to please customers!! They did amazing!!

Lauren L.

"Definitely went above and beyond."

Dry out and repair work was done very well. Even the subcontractors were all very pleasant and got the job (ceiling repair, new floors, painting) done right. They also fixed the toilet for us when they reset it lol so definitely went above and beyond

Alissa W.

"The gentleman is helpful and considerate."

Chris Sumrow was so delightful to work with. He was so thorough in his explanation of the steps and processes of the mitigation, plus his team was in charge of site preparation AND take down and clean up. The gentleman is helpful and considerate. He really is highly educated in his field and his management skills always made me feel like we were in good hands. We are very pleased and would recommend Chris, or Regent Restoration, to anybody who needs their services.

Anita L.

"Excellent customer service and a very professional crew."

Issues with faucets in a brand-new home. They did a great job getting everything dried out and ready for repair. Excellent customer service and a very professional crew. Thanks!

Ryan W.

"Would use them again in a heartbeat."

Customer service like you use to get back in the good days before contractors cared about just getting in as fast as they can to make a quick buck. Would use them again in a heartbeat.

Rafael T.